Horrible horrible Boyd Brammer has no business begin a Funeral Director he has no EMPATHY, SYMPATHY when dealing with family members my husbands cremation was messed up from the start he did not listen to what I wanted no what I said. It took 8 days before he was cremated, then from date of cremation another 16 days with a total of 24 days to get a death certificate. Excuses after excuse like, death certificate printer down, computer change, oh and a comment don't worry we do no charge extra for storage because it took 8 days before he was cremated!!! It was a nightmare if you are looking for COMPASSION, SYMPATHY DON'T USE THIS FUNERAL HOME!!!!!!!
The staff was a bit more knowledgeable than 20 years ago when we buried our father at this same location. The staff stated they wanted this experience to be better than our last, reminding us that they now have JDPowers surveys follow our experience which we have not seen. We are still waiting to learn of the "flower arrangement plan", since we live out of town and cannot place wreaths or flowers at our parents grave site. The answer we received when we asked if something like this was available, we were told yes but he wasn't sure of the details. Really? Are we the only family that lives out of town and would like our parents gravesite to have a Christmas wreath?
Services for my mother at the funeral home were thoughtful and the staff is very helpful but, I could not believe how much they charged me to carry her from the funeral home to her resting place up the hill on THEIR property. I thought that should have been a courtesy. Especially when I was charged to get her from the hospital to the funeral home. They are really extra charge happy. And ALL of my family is laid to rest there!
Absolutely the worst experience I have ever had with a company in my life. My mother and father decided in the 80's that they didn't want my brother and I to have to worry about details when they passed so they were talked into paying for everything ahead of time. so they paid thousands of dollars on monthly installments well into the 1990's. My Father finally passed a year ago November and when we went to arrange everything Their salesman Dan tried to charge us for alternative container for the cremation. when we produced the contract showing it was paid for he said it was for open/close and would be 600.00. we showed that the contract showed that was paid in full as well but he said it wasn't. open and close is for digging and filling a grave but all they had to do was take 4 screws out of a slab of marble and put the screws back. I was not happy and told him I felt as though my parents were being taken advantage of. Dan jumped to his feet, throwing his chair behind him into the wall and shouted "are you calling me a liar?" "I am not a crook". we never raised our voices at any point and our parents were being taken advantage of and he freaks out like we are the bad guys? we just wanted to get it done because our mother was still alive and suffering from severe Alzhiemers so we just wanted to be done with them asap. Then, finally in February of this year my mother passed so back we went to have her placed next to dad. This time we had a different sales person that told us it would be 920.00 to open/close and to please not yell at her. She probably said that because we specifically asked not to have Dan "help" us. My parents paid thousands of dollars ahead of time and had paid in full the contract and yet this low life scum sucking piece of crap company stll managed to squeeze another 1520.00 out of my parents savings to line their pockets with for supposedly removing 4 screws and putting them back in. The entire staff and ownership are simply crooks. If you have any other options you definitely should use those instead. The funny thing is, due to the treatment and greed, they have lost over 50,000.00 from our family as my wife and I and our 2 children will not be using their services or cemetary when our times come. and it could be more than that if grandchilderen and their spouses avoid them as well. So I hope they enjoy the last 1520.00 they will ever get from our family. I would have given them a minus 5 rating if the stars went into the negetive. as it is I gave thm a much too high 1 star rating.
Watch out for "extra" little charges.
Follow-through was unreliable.
Facility was clean and the room for planning was comfortable.
For a funeral that cost well over 12K, (parents had their cemetary lot already purchased) we were left with the feeling that it was a money making deal. I know the business deals with sadness everyday, but they should never get a cold shoulder to the emotional roller coaster a family rides when experiencing the loss of a loved on. Each "client" should feel the compassion as if it were one of their own experiencing the loss.
This is by far the worst cemetery in Omaha. It took 9 months to get my fathers headstone first of all. After it had been in the ground for 6 months it had started to fade so we called them to ask why. They stated the color that we had chosen would need to be updated EVERY year because of the paint that had been used. The salesman who sold us the headstone never explained that the paint would fade. Since there was a mix-up they offered to pay for a one time paint finish. That was about 4 months ago, we called them today about why it hasn't been sent back and it had been sitting in the "yard" this whole time. Error after error from the beginning.
Westlawn Hillcrest Funeral Home is a US Funeral Home based in Omaha, Iowa. Westlawn Hillcrest Funeral Home is located at 5701 Center St, Omaha, NE 68106, USA.
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