She dropped the car off today to have the work done. When she picked her car up, she was told that her card was declined. She checked her bank account balance on her phone and it very clearly showed a charge going through from Corky's Garage for the amount of her bill. After this charge she still had over a thousand dollars in her account. They refused to release her car, even after she showed them on her phone that the charge had clearly gone through and cleared her account. They said they need to hold the car as collateral until the charge shows as approved on their end, which can take several business days. So she's left without a car. They also said that she "really needed" to change that worn tire because she hadn't yet. The worn tire was replaced literally less than 24 hours before with a brand new tire. Either they didn't even bother to look and see if she'd replaced it, or they don't know what a new tire looks like (I'm going to assume the former). She wasn't even allowed to drive the car to check the quality of the work before she paid and they refused to release her car. Sketchy, to say the least. No mechanic I've ever been to has acted as strangely as the guy at Corky's.
We've taken our old VW to Corky's several times in the past year and we are always pleased with the price, service, and friendliness. Straightforward and timely service that we trust. When he quoted us a price for a big repair the final bill even come in under what was originally estimated; that's honesty.
My girlfriend took her 1989 Volkswagen Jetta here to have four struts replaced. New to Omaha, I wasn't sure where to take an old Volkswagen for repair. After a quick Google search I came across Corky's Garage. The reviews on Yelp and Google seemed favorable, so I told her to take her car here.
Fast, friendly service. No nonsense and a very reasonable rate.
When she took her car in Monday to have an initial inspection done, they told her she was low on oil and asked if she brought any with her because they didn't have any. What kind of repair shop asks people to bring their own oil in? This should have been the first red flag, but I let it slide. They also said she had a badly worn tire. She just got four new tires less than 10,000 miles ago. Corky's quote for parts and labor was actually a bit higher than some other quotes she had gotten, but I figured that based on the reviews, the quality of the work justified the higher quote. She went to Tires Plus the next day and had the tire replaced that they said was worn with a brand new tire.
I'm very disappointed. The reviews on Yelp and Google were so positive that I thought I had found my new mechanic in Omaha. After the experience she has had, I won't let them touch any of my cars. Even if the quality of their mechanical work is great, their customer service is garbage.
I happily drive 28 minutes across town knowing that my car is going to be in the best hands possible. My 2000 Jetta, thanks to Corkys, is thoroughly enjoying its golden years. They are always upfront about their very reasonable prices .When a business casually mentions the free oil change you'll be getting, you really feel like they gave you and the vehicles best interests at heart. 5 stars , have, and will continue to recommend!
Corky S Import Auto Service Inc is a US Car Repair based in Omaha, Iowa. Corky S Import Auto Service Inc is located at 6151 Holmes St, Omaha, NE 68117, USA.
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