We move a lot of people with our company and I am telling my colleagues to use someone else or demand someone different to unload them in Omaha. Really disappointed with their customer service.
2. They unloaded us on a Friday night. They wanted to get home and it was 6pm. I was trying to be nice, and they PROMISED they would come back the next morning bright and early to finish it up, including putting together beds. They never showed up or called. We moved stuff around and put stuff together on our own for two days, and then finally on Sunday at 3pm the guys come sauntering up to finish the job. TWO DAYS LATER. I couldn't get hold of anyone at Coleman or our move coordinator all weekend, though I called probably 30 times to each place.
Two major issues with these guys. 1. They dinged up my brand new refinished floors in multiple places--large gouges. I called our moving coordinator and left a message on the weekend, no response. Put it on our claim form. Have multiple photos that are date stamped with an iphone, and they REFUSED the claim saying that I didn't tell them about it that day. When I did leave a message about it. I didn't email about it so I have no proof according to them and have damaged floors that were refinished just days prior to them moving us in.
They also broke a few antiques and refused to pay for damage without a professional appraisal, which when I called around cost $200-300, and even then there was no promise it would be paid. They only offered to "fix" them with their furniture repair guy or (give us that cost back so we could theoretically find someone else, but no one else would touch my antiques for those prices) who has bad reviews.
Allied Van Lines is a US Moving Company based in Omaha, Iowa. Allied Van Lines is located at 4880 F St #100, Omaha, NE 68117, USA.
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