I ended up with a Ford Fusion, hybrid, first hybrid I have driven and there were several items I needed cleared up concerning the functionality of the car. The staff gave very clear direction and I was on the road. I was very impressed with the vehicle and when I returned it the check out was simple and easy permitting me to get a jump on TSA and getting my next flight. Good Nebraska Hospitality!
So grateful to Alamo's wonderful staff, always ready with a smile and a waiting vehicle, never any run around. This team is professional, courteous and efficient. Top of the line, personalized service. Drop off is equally easy, never a wait - receipt printed car side so I can get right on the shuttle to the airport.
I was pleasantly surprised by the efficiency and pleasantness of the the Alamo staff plus the clean vehicles. They were on top of their game, educated customers about where they were headed with a smile on their face and assisted those with disabilities or small children.
Great Rental experience. Alamo remains my "go to" rental car company. There prices are great and I always enjoy the times I get an unexpected free upgrade! The check-in counter was downstairs at the airport near baggage claim, quick and easy. There is construction currently going on at the airport, so you will have to catch the shuttle to the rental cars themselves as they are located on a south lot. Once I arrived at the lot there was a booth to get the keys for the rental. Went very fast and smooth. Return was quick and easy at the same lot. You will take a shuttle back to the airport so be sure to allow a little extra time.
I would have given 5 stars had Alamo waived the extra day fee. Hurricane Harvey delayed our trip home by a day and it would have been good customer service. Other than that - we were very happy with Alamo as we have been on previous trips. One piece of advice for the company.... when you know you are going to have 7 folks arriving at the counter around the same time (this was in Nebraska), it would be good to have an extra person at the counter. There was only 1. Although there was a computer kiosk, there are so many steps involved that the Kiosk doesn't help move anything along. We saw 2 people give up on the kiosk and step into the line for the actual human help. We weren't in a hurry but others obviously were and this was frustrating for them. Great personnel at return center in OKC. Loved our Ford f-150!
This was the easiest and fastest car rental that I have ever had. The car was perfect and had no problems. I definitely will use Alamo again.
Alamo Rent A Car is a US Car Rental based in Omaha, Iowa. Alamo Rent A Car is located at 4501 Abbott Dr, Omaha, NE 68110, USA.
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