Made reservations days in advance, even called ahead to get a list of what was needed for check-out. Immediately paid for the insurance when I made the reservation with my debit card; upon trying to pick up the car we were told they only accept credit cards, which I have never owned in my life nor will I ever own a credit card. Luckily we went to enterprise in Council Bluffs and they got us in and out with a car in less than 15 minutes.
I booked a car form here I figured that I would have a vehicle at 11 pm. When I went in they were out of cars. I had to get an Uber to my hotel. First and last time I ever book with payless and avis.
Our flight got delayed so we tried calling the Omaha location to see if they would hold our car past 11pm. After many attempts and being disconnected everytime, we tried calling the 800 number for payless. They told us that they would not be able give us a car after 11pm. So we would have to be stranded in the airport until the next day to get our car or take a taxi/uber to our hotel and back to the airport the next day! We cancelled and got a car with Alamo who would hold a car until we got there and Alamo was cheaper!
All in all I think their pricing is enticing but like anything else, you get what you pay for.
Payless was difficult to find because there are only "rental drop off" signs and nowhere that directed to the pickup location. The two young front desk women were rude and uninviting, immediately telling us to cancel our itinerary instead of offering suggestions of resolution.
The worst car experience ever had a flat we could not get in touch with their roadside assistance. We could not get a hold of any one at payless the recording just keep hang up regardless of what option we used.if zero stars were an option that is what they would get...in Omaha Nebraska
This has got to be the WORST car rental experience I've ever had, and I've rented no less than 20 cars over the last 10 years. Not only were they unreachable (apparently answering the phone is too much to ask) after I called NINE times, and got California TWICE, but they gave me a car that was so worthless I almost got t-boned on two separate occasions because when I hit the accelerator, the car had to think about whether it was going to move forward or not. Also, the car's Bluetooth would not work with my phone (android) and the USB wouldn't read either of my thumb drives (verified they worked just fine in my own car and on my computer). My recommendation: pay a couple dollars more and go with a company that won't infuriate you or almost get you killed.
Payless Car Rental is a US Car Rental based in Omaha, Iowa. Payless Car Rental is located at 4501 Abbott Dr, Omaha, NE 68110, USA.
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