Enterprise was pretty good. They were able to pick me up from the hospital when my husband crashed our only car. They were very kind and professional. Enterprise did convince me to get insurance on the rental. I asked "doesn't my insurance already cover that." They said no. Later that night found put from the Insurance that it is covered. Had to go in to have them take it off and reimburse me my money. Paid one days worth of insurance on the car though. They reimbursed me within 3 days. Paid for the option where I could return the car with whatever gas is in it. Worked out great and was no hassle. They even picked up the car from the car dealership I left it at. Overall this place was great and work recommended anyone needing a rental to go to Enterprise. Especially the one on Harney Street.
I was all set in my rental car. Drove away, around the block and went back. The car had a very strong smell of smoke. I am sensitive to smoke and knew there was no way I would be able to drive it for a week as it was already bothering me from the short time I had been in the car. The man helping me was great! He quickly got me a different vehicle (which was an upgrade) because they didn't have any other car's in the category I reserved. He also told me that because of the inconvenience not to worry about filling it with gas when I brought it back. I am already looking forward to my next rental because of their great customer service!
My rental was a Chrysler 300. The inside windows were very dirty almost like they have never been clean. The inside of the car smelt like it was smoked in. The Bluetooth would not senc with my phone. And the car pulled left. I called them several times and the body shop called them twice and we never heard from them. I,will never use ENTERPRISE RENT A CAR AGAIN.
Very nice service after checking my overall bill it was different from my original. However May have been the billing process. They worked with me to use the vehicle. I will return very small price to pay. Great job Team!
I've been to this location a few times when my car was in the shop. Each time customer service is great, especially by Jole (I think that's how his name is spelled). He remembers your name even after 2 weeks of holding the rental. He is very accommodating and was able to get me into a much nicer car after I noticed a really bad smell in the initial car, no questions asked and at no extra charge. I've tried other Enterprise locations around Omaha, this place treats you much better and is way more efficient; a lot of that is because of Jole's customer service. This is my go to rental shop for Omaha.
Enterprise Rent A Car is a US Car Rental based in Omaha, Iowa. Enterprise Rent A Car is located at 2323 Harney St, Omaha, NE 68102, USA.
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