I rented a car from them and returned it full of gas. They then charged my credit card for $16.56 claiming it was not filled up.
We were given the best car option and prices. We had excellent Customer Service. We picked up a very clean Chrysler 200, brought it back and we were treated so well by all our contacts with this company. No Problems during any part of this experience. I Highly recommend this company for a stress free car rental.
After we leave I checked the receipt to find the phone number to call back and see if there were other locations I noticed the receipt showed 100 dollars more than what I was quoted online. I called and asked why and he stated we were getting charged an extra day if we didn't have the car back by 11am on day 5 even though we paid a weekly rate. We get to the airport and the Jessica the manager stated that was wrong information but didn't do anything to help. They charged me a different rate than I was quoted. We were at the airport 4 hours early because we didn't want to get charged 100 dollars and they wouldn't do anything to help us get the car back for a few hours without charging more. We couldn't check our bags in because we were so early before our flight.
They should not have charged me at all and even with an early return I ended up paying as much as the full three days because of hourly charges. RIP OFF, I FEEL SCAMMED. Never again.
DON'T TAKE YOUR LIFE IN YOUR HANDS WITH THIS COMPANY! DEATH TRAP CAR RENTAL! I had to get my rental car towed when it snowed due to bald tires! Other cars were driving past me with no problems. This company has no regard for their customers. The staff have no power to help customers with problems. I brought the car back early & was charged extra! I was supposed to leave without the corrected receipt & trust they would fix it. Right, that would've happened...
Incorrect pricing, false advertising on the vehicle you are renting, and horrible customer experience is why we will never do business with dollar ever again.
We took the car because they would charge us more for any other vehicle which they claim as premium cars but other rental companies use the same cars as full size. This is false advertising.
No verbal communication of a deposit being put on my credit card, deposit was $200 higher than what was posted on the paperwork. Almost charged about $40 more than the agreed upon price from online booking. After discussion price was reduced $20 but still $20 more than agreed upon. Unhelpful manager said that the fees posted on Expedia were not accurate even though Expedia clearly states that all mandatory taxes and fees are included. Will not return. They will try and gouge you. Oh and salesman lied saying it's cheaper to bring back the car empty (gas) neglecting to mention extra charges.
The worst experience we have ever had. We were quoted a price of 285 online for a full size vehicle similar to a Ford Taurus. They gave us a Hyundai elantra which is a compact car. The car seat couldn't fit without having the drivers seat up against the steering wheel so we asked for a full size car like what we paid for. We were given a jeep renegade which is a compact suv with barely enough room for a car seat, two suitcases, and a stroller. Still not the same as a full size car so this is why they give lower quotes.
Dollar Rent A Car is a US Car Rental based in Omaha, Iowa. Dollar Rent A Car is located at 4501 Abbott Dr, Omaha, NE 68110, USA.
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