DEATH TRAP RENTAL! I had to get a tow for my rental when it snowed & the tires had absolutely no traction on the streets. Other cars were driving by me with no problems. The staff are powerless to deal with problems. All issues have to go through the owner who has no regard for her customers. When I returned the car early because it was un-drive able, they tried to charge me an extra $100. I was told they would take it off later and was expected to leave without the corrected receipt. How do you suppose that would have ended? As it was they should have given me my money back but I ended up paying thaw same as I would have for the entire three days because of their "hourly" fees. NEVER AGAIN WILL I RENT FROM THRIFTY/DOLLAR. YOU SHOULD'NT EITHER IF YOU VALUE YOUR LIFE.
DO NOT forget to fill up before you drive in your rental car back in. They tell you to fill up before but they also say they can fill up if you forget. What they don't tell you is that their price of gas is 9.99/gallon. What a rip off. They guys wasn't friendly about it at all either.
If I could give this place less than 1 star I would. First, the rental associate was less than friendly and was almost upset that we were standing at the counter at 6 am when we had scheduled the reservation. Next, it was explained that because we were using a debit card, that a hold would be placed on our account. Do not believe this for one second. They do not place a hold on the account. They withdraw money from your account. It is gone. You may get it back upon returning the vehicle but it is taken out if your account. THIS IS NOT A HOLD. Our rental total was $279 and they made an $800 withdrawl from the account. I have read in other reviews that people have been overcharged for their rentals too, so I'm expecting that next. We don't turn the car in for a few more days. THIS place is as SHADY as it gets. I reccomend using anyone but these clowns. I wouldn't use the DOLLAR counter either as it appears that they are also run by the same people. STAY AWAY from this agency if you want a good experience. THIS certainly isn't it.
Customer service was terrible
They changed me for gas I didn't use
Go anywhere but here, you will regret renting from Thrifty.
Got talked into changing the primary driver by the Thrifty employee, then over charged for everything. Disputed the charges, was told that in the fine print on page 10 there is a clause voiding reservations in case of "no shows" which includes new primary drivers.
Thrifty Car Rental is a US Car Rental based in Omaha, Iowa. Thrifty Car Rental is located at 4501 Abbott Dr, Omaha, NE 68110, USA.
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